Terms & Conditions Image Line Communications Limited

 

Shipping & Delivery

We endeavour to dispatch in-stock items the next day for delivery the day after wherever possible. Most orders are dispatched within 1 to 5 working days of receiving your order; we will notify you of any delay. If you are not notified of any delay and haven’t received your items within 5 days of the despatch period then please notify us immediately. Prices quoted are ex-works, delivery charges are applicable throughout the UK and Europe.

Please check your goods for any sign of damage upon delivery. If you feel the goods may be damaged then please write ‘DAMAGED’ when signing for delivery. Alternatively, ask the delivery driver to wait while you check your goods. If the goods are found to be damaged then do not accept the delivery. If you believe you have been sent the wrong items then please inform us immediately. If that is the case then we will arrange for collection of the incorrect item and you will be sent a replacement. Your goods may be despatched to you without prior warning unless we are warned otherwise. Our couriers will re-attempt delivery once again the following day should there be no-one available to accept it the first time. If there is no-one to accept the delivery a second time around the items will be returned to us. In this case you will be called to arrange a delivery date and charged for re-sending the goods out.

Order Confirmation

After placing your order online you will automatically receive an e-mail as confirmation.

Returns & Refund Policy

Thanks for purchasing through Image Line Communications Limited.

We aim to deliver goods of high quality and in good condition, however, if you are not entirely satisfied with your purchase, we’re here to help.

You have 10 working days to return or 7 working days to notify us of a non-conforming item from the date you received it.

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it.

Returns on customised products such as graphics and products featuring custom length aluminium profiles are not eligible for return. For non-conforming items please refer below.

To return an item, your item must be in the original packaging. Please attach your proof of purchase to the item you are returning. If there are multiple items, please make a note on your proof of purchase showing the number of parcels in your consignment and attach it to one of the parcels. Failure to provide this may prevent or slow the refund process.

Returns should be sent to;

FAO. Returns

Image Line Communications Limited

10-16 Tiller Road

London E14 8PX

UK

Once we receive your item, we will inspect it prior to initiating the refund process.

If your return is approved, we will initiate a refund to your credit card or original method of payment.

Refunds on returns will be made exclusive of any carriage charges from Image Line Communications Limited and will be subject to a 10% re-stocking fee.

Refunds on returns will be made within 14 calendar days from receiving the return. We will notify you by email when the refund has been processed.

Shipping

You will be responsible for arranging and paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Non-Conforming Goods

In the case of a non-conformance please inform your Image Line Communications Limited sales contact. You may be required to provide images of the non-conformance where possible to assist your sales representative with providing you with the best possible solution.

Image Line Communications Limited will aim to either replace, discount, refund or correct (via spare parts or amendments) any non-conforming goods as quickly as possible and in line with your requirements.

Discounts and Refunds will be credited within 7 calendar days of agreement to your Image Line Communications Limited credit account. Alternatively, Image Line Communications Limited will initiate the refund or discount to your credit card or original method of payment.

Contact Us

If you have any questions on how to return your item to us, please contact us via email on [email protected]

Tax Charges

Customers from inside the UK and European Union will be charged VAT at the current applicable rate. All other orders are VAT free when you provide a current VAT number.

Guarantee

Display hardware on our products are covered by a 1 year, 5 years and LIFE guarantee (depending on the product category) and will be replaced if faults were to arise in this time. Image Line Communications Limited will not take responsibility for damage where there is a reason to believe that misuse, neglect or accidental damage has taken place. Guarantee repairs must be returned to us at buyers own cost. Please do not return goods without prior authorisation.

Image Line Communications Limited provides a 1 year, 5 years and LIFE guarantee (depending on the product category) on the products you purchase in accordance with the conditions below for the first purchaser or person receiving the product as a gift, starting with the purchase date (guarantee period). This guarantee only applies if the usability of the product is considerably adversely affected by a material or manufacturing fault already present at the time of hand-over (defect). This guarantee does not apply, however, if the usability is restricted by abrasion, improper use or externally occurring forces (particularly flight or transport damage, e.g. deformation, body breakages, scratches wear etc.) or by liquids. We advise that flight or transport damage should be reported to the carrier (e.g. rail or airline company) in order to gain compensation from them. To claim our guarantee, immediately inform Image Line Communications Limited of any defect within the guarantee period. Image Line Communications Limited will then decide whether the defect is covered by the guarantee. If the defect is covered you will be asked to send the product along with its proof of purchase to Image Line Communications Limited. Image Line Communications Limited will then repair or replace the product at its own cost and pay the return consignment costs. The sending costs are the responsibility of the purchaser. If the product is irreparable and is no longer in production it may be replaced with a comparable successor product. Incidental and consequential damage are not included under this guarantee. The guarantee is limited to the value of the product. If Image Line Communications Limited agrees a guarantee case, claims from this guarantee lapse six months after they have been asserted but not before the expiry of the guarantee period. This guarantee grants you exclusively the rights described above.